What is ‘Human Experience’ and why must it dominate future office design thinking?




What is this thing we call the ‘Human Experience?’ And why is it so important in the design of our future workplaces? The human experience is the holistic experience a person has within a space both virtually and physically and the overall effect this has on them. A positive and forward-focused human experience will encourage occupiers to thrive. It is inherently occupier centric, and we should be utilising this language style during all engagement processes.


As designers, we should look to develop strategies which aid in creating valuable connections between people, purpose, and brand. Now more than ever, we should be aspiring to reconnect people, strengthen their sense of team ship, brand identity and team culture. A positive human experience can have great benefits to a person’s health and well-being, happiness, enhance productivity and increase staff attraction and retention. It is therefore critical for both business and each individual team member.

There are key areas within Design, which work collectively to formulate a dynamic human experience. Design structure speaks to the importance of the ground floor space, its interactivity with the community in relation to the types of facilities it provides and the buildings amenity spaces.


Occupier Centric thinking is about engagement and should be present both pre-occupation and post-occupation. It is pivotal in establishing a business’s brief and vision and then utilising the project as a catalyst for business transformation.


Leadership to create team ship. New thought leadership is changing workplace functionality. It focuses on community, culture, brand, and identity. Designed spaces must support emerging workplace strategies, such as increased collaboration and hybrid working. Technology and AI can support this through integrated technologies, user apps, booking systems and sensors, which monitor environmental and occupancy levels.


Lastly, as future thought leaders, wellness architects and designers, we believe good workplace design should be incorporating concepts which support the health and well-being of its occupiers such as: biophilia, activity and fitness spaces, health care establishments like Doctors and Dentists, and versatile, multipurpose spaces which provide opportunities for mindfulness for both occupiers and the wider community.


Beth Starling

February 2022